Job Description (JD)
| Nama Program | Pentadbiran Kaunter Hadapan [I551-002-4:2018] |
|---|---|
| Kod CU | I551-002-4:2018-C02 |
| Competency | Core |
| Tajuk CU | CONCIERGE MANAGEMENT |
| Penerangan CU | Concierge management describes the competency of provide a beyond expectation experience and satisfaction to hotel guest in accordance with establishment policies. The competent person in this CU shall be able to check occupancy of hotel and VIP arrivals, inspect drive way cleanliness and staff grooming, verify all transportation requirements for the day, coordination of job assignments for the bell team, manage mails and parcel, escort VIP arrivals, provide references for guest who needs assistance and information, audit luggage storage and prepare concierge management monthly report. The outcome of this competency is to ensure that concierge associate equipped with knowledge and skills to perform a fast and efficient concierge services. |
| Tempoh Latihan | 240 |
| Objektif Pembelajaran | The outcome of this competency unit is to ensure that concierge associate equipped with knowledge and skills to perform a fast and efficient concierge services. Upon completion of this competency unit, trainees shall be able to: 1. Manage VIP arrivals and departure 2. Manage hotel drive way 3. Verify transportation requirements 4. Manage mails and parcel 5. Provide references for guest 6. Audit luggage storage 7. Prepare concierge reports |
| Pra-Syarat | 0 |