Job Description (JD)
| Nama Program | Pengurusan Kaunter Hadapan [I551-002-5:2018] |
|---|---|
| Kod CU | I551-002-5:2018-C03 |
| Competency | Core |
| Tajuk CU | DEPARTMENTAL DEVELOPMENT PLAN |
| Penerangan CU | Departmental development plan is the business process to achieve optimum use of operational manpower resources to ensure the best fit between employees and jobs, while avoiding manpower shortages or surpluses. Competent personal shall be able to plan manpower requirements, assess suitability of potential candidate, develop talent pool, evaluate training effectiveness and evaluate staff performance. The outcome of this competency is to ensure manpower composition in the company consist of competent personnel |
| Tempoh Latihan | 480 |
| Objektif Pembelajaran | The outcome of this competency unit is to ensure that front desk associate equipped with knowledge and skills to ensure manpower composition in the company consist of competent personnel. Upon completion of this competency unit, trainees shall be able to: 1. Plan manpower requirements 2. Assess suitability of potential candidate 3. Develop talent pool 4. Evaluate training effectiveness 5. Evaluate staff performance |
| Pra-Syarat | 0 |