Job Description (JD)
| Nama Program | Pentadbiran Tempahan, Perolehan & Pengedaran [I551-001-4:2018] |
|---|---|
| Kod CU | I551-001-4:2018-C03 |
| Competency | Core |
| Tajuk CU | Reservation Customer Service Management |
| Penerangan CU | Reservation customer service management describes the competency in managing and handling customer enquiry and complaint according to customer service standard operating procedures. A competent person in this CU shall be able to access customer feedbacks, handle customer enquiry, handle customer complaint and evaluate effectiveness of customer service The outcome of this competency is the ability to handle customer enquiries and complaints systematically and in compliance with Company SOP |
| Tempoh Latihan | 60 |
| Objektif Pembelajaran | The outcome of this competency unit is the ability to handle customer enquiries and complaints systematically and in compliance with Company SOP Upon completion of this competency unit, trainees shall be able to: 1. Assess customer feedbacks 2. Handle customer enquiry 3. Handle customer complaint 4. Evaluate effectiveness of customer service |
| Pra-Syarat | 0 |