Job Description (JD)
| Nama Program | PERKHIDMATAN DALAM PENERBANGAN [TP-077-3:2013] |
|---|---|
| Kod CU | TP-077-3:2013-C04 |
| Competency | Core |
| Tajuk CU | IN-FLIGHT CABIN SERVICES |
| Penerangan CU | The CU titled describes the competency in in-flight cabin services. He or she should be able to provide for passenger comfort, welfare and safety. The person who is competent in this CU shall be able to carry out pre-meal, beverage and meal services, respond to cabin situation and carry out cabin monitoring. The outcome of this competency is to ensure excellent services and passenger satisfaction in accordance with airline’s Standard Operating Procedures. |
| Tempoh Latihan | 220 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to provide outstanding in-flight cabin services to ensure passenger satisfaction in accordance with airline’s Standard Operating Procedures. Upon completion of this competency unit, trainees will be able to: • Carry out pre-meal services • Carry out beverage service • Carry out meal service • Respond to cabin situation • Carry out cabin monitoring |
| Pra-Syarat | 0 |