Job Description (JD)
| Nama Program | Perkhidmatan Rekreasi Luar [ET-013-3:2013] |
|---|---|
| Kod CU | ET-013-3:2013-C05 |
| Competency | Core |
| Tajuk CU | OUTDOOR RECREATIONAL CUSTOMER SERVICE ADMINISTRATION |
| Penerangan CU | Outdoor recreational customer service administration is the public relation roles of service provider to produce communication documents, exploring business entities to clients, administer service help desk and business information soliciting. It is to ensure organization business plan exhibit, explore, services promotion and client’s relation and communication administered. The person who is competent in outdoor recreational customer service administration shall be able to prepare service communication resources, consolidate outdoor recreational service communication activities, organize outdoor recreational service promotion and administer outdoor recreation service relation documentation. The outcome of this competency is to enable customer service functional roles rendered and administered complying to client’s satisfaction of organization business objective |
| Tempoh Latihan | 182 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to produce communication documents, exploring business entities to clients, administer service help desk and business information soliciting. It is to ensure organization business plan exhibit, explore, services promotion and client’s relation and communication administered.The outcome of this competency is to enable customer service functional roles rendered and administered complying to client’s satisfaction of organization business objectiveUpon completion of this competency unit, trainees will be able to: • Prepare service communication resources • Consolidate outdoor recreational service communication activities • Organize outdoor recreational service promotion • Administer outdoor recreation service relation documentation |
| Pra-Syarat | 0 |