Job Description (JD)
| Nama Program | Penyeliaan Sokongan Penjagaan Kesihatan [MP-083-3:2013] |
|---|---|
| Kod CU | MP-083-3:2013-C02 |
| Competency | Core |
| Tajuk CU | INTERNATIONAL CUSTOMER SUPPORT |
| Penerangan CU | International Customer Supportcompetency unit is an activity to serve international guest/customers who seek treatment and medical specialties in our country. The customers’ travels abroad specifically for health treatment and leisure.The objective of this competency is to provide excellence healthcare services to international customers, sustain good affinity, fulfil their needs/ requirements ethically and ensure the customer gratify with facilities and services provided throughout their stay in accordance with International Health Regulation 2005(IHR) and Malaysian law private healthcare facilities and services. |
| Tempoh Latihan | 100 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to provide excellence healthcare services to international customers, sustain good affinity, fulfil their needs/ requirements ethically and ensure the customer gratify with facilities and services provided throughout their stay in accordance with International Health Regulation 2005(IHR) and Malaysian law private healthcare facilities and services. Upon completion of this competency unit, trainees will be able to:- • Study international customer requirement • Prepare healthcare facilities for customers • Arrange customer admission • Carry out concierge services arrangement • Monitor customer care, comfort and hospitality • Provide after care services |
| Pra-Syarat | 0 |