Job Description (JD)
| Nama Program | Perkhidmatan Pusat Kecergasan [ET-014-3:2013] |
|---|---|
| Kod CU | ET-014-3:2013-C06 |
| Competency | Core |
| Tajuk CU | CUSTOMER SERVICE AND RELATIONS |
| Penerangan CU | Customer service and relations describes the competency in dealing with promoting ideal training, identifying customer needs and closing sales deals. The person who is involved in customer service and relations is responsible for attending to customer needs and getting business for the fitness centre. The person who is competent in customer service and relations shall be able to identify different types of clients, utilise marketing tools and materials to carry out sales presentation sessions with prospective clients, conduct client’s body analysis consultation and close deals with clients. The outcome of this competency is to ensure that customer service and customer relations are done professionally and diligently. The personnel who will be competent in this competency must in prior have the following competencies:- i. Body Composition Measurement and Fitness Evaluation |
| Tempoh Latihan | 160 |
| Objektif Pembelajaran | The person who is competent in this CU shall be responsible for attending to customer needs and getting business for the fitness centre professionally and diligently. Upon this competency unit, trainees will be able to: • Identify potential clients • Utilise marketing tools and materials • Carry out sales presentation • Conduct client’s body analysis consultation. • Close deal with client |
| Pra-Syarat | 0 |