Job Description (JD)
| Nama Program | OPERASI PENGENDALIAN BUMI [TP-078-3:2013] |
|---|---|
| Kod CU | TP-078-3:2013-C05 |
| Competency | Core |
| Tajuk CU | AIRCRAFT PASSENGER COUNTER SERVICE |
| Penerangan CU | Aircraft passenger counter service providing check in counter services for passenger departing on the airlines. Gate arrival and departure services. The agents are required to meet a flight on arrival as well as provide departure servicing including boarding passenger, closing the flight for complying with organization standard. The person is competent in this CU shall be able to carry out passenger flight information editing, check in flight counter duties, handle counter passenger check in activities, kiosk passenger check in activities, internet passenger check in activities, carry out flight close out check in activities and perform passenger counter service irregularities activities in accordance with customer requirements, passenger counter service and terminal operation procedure. The outcome of this competency to provide excellent passenger counter service to ensure guest satisfaction, prompt action taken in accordance with passenger counter service, terminal operation procedure and policies. |
| Tempoh Latihan | 280 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to perform Aircraft passenger counters service effectively and efficiency based on client goal according to ground operation procedure and terminal operation procedure . Upon this competency unit, trainees will be able to: · Carry out passenger flight information editing · Carry out check-in flight counter duties · Handle passenger check-in counter activities · Handle kiosk passenger check-in activities · Handle passenger internet check-in activities · Carry out flight Close out check-in activities · Perform passenger counter service irregularities activities |
| Pra-Syarat | 0 |