Job Description (JD)
| Nama Program | Pengurusan Operasi Outlet Peruncitan [G471-001-4:2019] |
|---|---|
| Kod CU | G471-001-4:2019-C04 |
| Competency | Core |
| Tajuk CU | RETAIL OUTLET CUSTOMER RELATIONSHIP |
| Penerangan CU | Retail Outlet Customer Relationship describes the building of relationship between a particular retail outlet with existing and current customers to improve the service performance by ensuring the customer’s needs and satisfaction are being well taken care of by a particular retail outlet. . The person who is competent in the CU shall be able to monitor front end customer services operation, rectify pending customer issues, evaluate customer feedbacks and develop customer improvement program. The outcome the competency unit is a good customer relationship and high level of customer satisfaction is achieved through excellent service. |
| Tempoh Latihan | 160 |
| Objektif Pembelajaran | The outcome the competency unit is a good customer relationship and high level of customer satisfaction is achieved through excellent service. Upon completion of this competency unit, trainees shall be able to: 1. Monitor front end customer services operation. 2. Rectify pending customer issues. 3. Evaluate customer feedbacks. 4. Develop customer improvement program. |
| Pra-Syarat | Not Available |