Job Description (JD)
| Nama Program | Khidmat Sokongan Pemasaran Pusat Beli-Belah [M701-001-2:2019] |
|---|---|
| Kod CU | M701-2:2019-C01 |
| Competency | Core |
| Tajuk CU | MALL FRONTLINE SERVICE OPERATION |
| Penerangan CU | Mall Frontline Service Operation describes the competency in serving mall customers from the first contact of the day to generate high self-value feeling and hassle free customer journey that develop strong customer relationships in supporting the achievement of organization objective. A competent person in this competency unit shall be able to perform mall receptions service activities, perform customer value added services, and perform customer relationship activities. The outcome of this competency unit is the targeted group customer is maintained in the active mall customer list while new prospects attracted reached the stipulated quantities and mall customer satisfaction is optimized at an effective cost in accordance with organizational requirement. |
| Tempoh Latihan | 90 |
| Objektif Pembelajaran | The learning outcome of this competency unit is the targeted group customer is maintained in the active mall customer list while new prospects attracted reached the stipulated quantities and mall customer satisfaction is optimized at an effective cost in accordance with organizational requirement. |
| Pra-Syarat | Not Available |