Job Description (JD)
| Nama Program | Khidmat Sokongan Pemasaran Pusat Beli-Belah [M701-001-2:2019] |
|---|---|
| Kod CU | M701-2:2019-C03 |
| Competency | Core |
| Tajuk CU | MALL CUSTOMER FEEDBACK HANDLING |
| Penerangan CU | Mall Customer Feedback Handling describes the competency in handling comments and complaints coming directly from customer to the company to optimize customer satisfaction which are treated as an opportunity for business improvement. Customer comments and complaints given to a company are an important resource for improving and addressing the needs and requirements of the customer. Therefore, the competency is important. A competent person in this competency unit shall be able to examine customer feedback handling requirement, perform customer feedback handling preparation, perform customer positive feedback handling, perform customer negative feedback handling and perform customer feedback document & record compilation. The outcome of this competency unit is Customer Satisfaction is maintained at a specified level, customer’s issues resolve at the earliest possible, positive mall customer touch point is generated as required and mall image are kept at the desired level as organization requirement. |
| Tempoh Latihan | 120 |
| Objektif Pembelajaran | The learning outcomes of this competency unit is customer satisfaction is maintained at the specified level, customer’s issues resolve at the earliest possible, positive mall customer touch point is generated as required and mall image are kept at the desired level in accordance with organization requirement. |
| Pra-Syarat | Not Available |