Job Description (JD)
| Nama Program | Khidmat Sokongan Pemasaran Pusat Beli-Belah [M701-001-3:2019] |
|---|---|
| Kod CU | M701-001-3:2019-C02 |
| Competency | Core |
| Tajuk CU | MALL CUSTOMER RECEPTION OPERATION COORDINATION |
| Penerangan CU | Mall Customer Reception Operation Coordination describes the competency in charging, facilitating, collaborating of people and resources to achieve the stipulated mall customer reception operation objectives. The function is expected to generate positive customer experience. A competent person in this competency unit shall be able to monitor customer service counter operation preparation, supervise customer service counter operation, supervise shoppers communication support services and supervise customer special needs program implementation The outcome of this competency unit is minimum level of unresolved customer issues at the front level of mall. The function also will generate better customer satisfaction thus promote higher number of returned customer. This strengthen customer retention program which become a key factor to mall success. Mall may comply with the related statutory obligation by providing customer special needs program. |
| Tempoh Latihan | 190 |
| Objektif Pembelajaran | The learning outcome of this competency unit is the participant enable to ensure the minimum level of unresolved customer issues at the front level of Mall. Better customer satisfaction generated thus higher number of returned customer promoted and customer retention program is strengthened. Customer special needs program provided thus the related mall statutory obligation is compiled as required by the organization. |
| Pra-Syarat | Mall Customer Service Counter Operation - Level 2 (M701-001-2:2019-C02) |