Job Description (JD)
| Nama Program | Pengurusan Pengemasan [HT-050-4:2011] |
|---|---|
| Kod CU | HT-050-4:2011-C07 |
| Competency | Core |
| Tajuk CU | HOUSEKEEPING GUESS SERVICES |
| Penerangan CU | Housekeeping guest services is to ensure above-and-beyond services rendered to hotel guest in accordance with establishment’s Standard Operating Procedures (SOP) and establishment’s policy. Quick response to guest enquiries and the arts of managing guest complain are critical in maintaining guest satisfaction. The personnel who are competent in housekeeping guest service management shall be able to handle guest special request and manage guest complaint. |
| Tempoh Latihan | 120 |
| Objektif Pembelajaran | 0 |
| Pra-Syarat | 0 |