Job Description (JD)
| Nama Program | PEMBACAAN METER AIR DAN PENGEBILAN [E360-005-3:2023] |
|---|---|
| Kod CU | E360-005-3:2023-C03 |
| Competency | Core |
| Tajuk CU | Perform water bill amendment. |
| Penerangan CU | Perform water bill amendment describes competency in handling customer services issues such as low/high bills, non- received bills and no meter reading by meter reader and responding to billing-related issues/reports complaints which later will be channelled to the related unit/department for follow-up action. The person who is competent in this CU should be able to solve misbill issue, carry out water billing adjustment/ reversal and investigate tariff request changes. The outcome of this CU is accurate and correct billing and revised billing to customers and timely conduct of customer complaints in order to achieve customer satisfaction in accordance with company’s customer service policy |
| Tempoh Latihan | 120 |
| Objektif Pembelajaran | The learning outcomes of this competency are to enable the trainees to handle customer complaint and carry out billing and revised billing/tariff in accordance with Standard Operating Procedure (SOP) and company’s customer service policy. Upon completion of this competency unit, trainees should be able to: 1. Solve misbill issues. 2. Carry out water billing adjustment/reversal. 3. Investigate tariff request changes. |
| Pra-Syarat | Not available. |