Job Description (JD)
| Nama Program | PRODUKSI PERCETAKAN DIGITAL [C181-001-3:2023] |
|---|---|
| Kod CU | C181-001-3:2023-E01 |
| Competency | Elektif |
| Tajuk CU | Perform digital printing customer services. |
| Penerangan CU | Perform digital printing customer services describes to providing information on products and services via online or offline. The activities are to enhance customer satisfaction in meeting their request and needs. The person who is competent in this CU should be able to handle customer enquiries, prepare sales documentation, handle customer feedback and carry out online web-to-print services. The outcome of this CU is to ensure customer needs are fulfilled and customer satisfaction maintained in accordance with company policy and SOP. |
| Tempoh Latihan | 240 |
| Objektif Pembelajaran | The learning outcomes of this competency are to enable the trainees to ensure customer needs are fulfilled and customer satisfaction maintained in accordance with company policy and SOP. Upon completion of this competency unit, trainees should be able to: 1. Handle customer enquiries. 2. Prepare sales documentation. 3. Handle customer feedback. 4. Carry out online web-to- print services. |
| Pra-Syarat | Not Available |