Job Description (JD)
| Nama Program | PENYELIAAN OPERASI PENGANGKUTAN DARAT [TP-330-3:2014] |
|---|---|
| Kod CU | TP-330-3:2014-C05 |
| Competency | Core |
| Tajuk CU | LAND TRANSPORTATION CUSTOMER SERVICES HANDLING |
| Penerangan CU | Customer Service Handling is a work process of handling customer’s needs, enquiries and feedback. Retention and loyalty of customer depend heavily on customer service functions. Therefore, excellent customer service is executed according to company’s SOP and policy. The person who is competent in this CU shall be able to identify customer service requirements, handle customer’s enquiries, handle customer complaints and report customer service activities. The outcome of this competency is to enable trainee to handle customer service professionally as to ensure customer’s high level of satisfaction in accordance with company’s set goal of customer service. |
| Tempoh Latihan | 192 |
| Objektif Pembelajaran | The outcome of this competency is to enable trainee to handle customer service professionally as to ensure customer’s high level of satisfaction in accordance with company’s set goal of customer service. Upon completion of this competency unit, trainees will be able to:- 1. Identify customer service requirements 2. Carry out passenger handling 3. Handle customers’ enquiries 4. Handle customers’ complaints 5. Report customer service activities |
| Pra-Syarat | 0 |