Job Description (JD)
| Nama Program | Pentadbiran Operasi Logistik [IL-013-4:2014] |
|---|---|
| Kod CU | IL-013-4:2014-C01 |
| Competency | Core |
| Tajuk CU | LOGISTICS CUSTOMER RELATION MANAGEMENT |
| Penerangan CU | Logistics Customer Relations Management describes the competencies required to provide logistics services that optimise customers’ satisfaction and establish relationship that impacts customer retention level. The person who is competent in this CU shall be able to assess customer needs, design logistics solution, present logistics solution, offer potential logistics services, resolve customer complaints and evaluate customer relation services effectiveness. The outcome of this competency is the delivery of outstanding customer services which helps to build long term customer loyalty and ensure business profitability. |
| Tempoh Latihan | 240 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to manage strategies that optimise customer’s satisfaction and establish relationship that impacts customer retention. Upon completion of this competency unit, trainees will be able to:- assess customer needs design logistics solution propose logistics solution offer potential logistics services manage customer complaints evaluate customer relation services effectiveness |
| Pra-Syarat | 0 |