Job Description (JD)
| Nama Program | Penyeliaan Perkhidmatan Dobi Runcit & Komersil [HT-072-3:2014] |
|---|---|
| Kod CU | HT-072-3:2014-C01 |
| Competency | Core |
| Tajuk CU | LAUNDRY CUSTOMER SERVICE |
| Penerangan CU | Laundry operation customer service is a set of competency to handle customer related inquiries efficiently and professionally. The person who is competent in laundry operation customer service shall be able to receive customer laundry, hand over customer laundry, handle customer complaint, handle lost and found item and update customer database. The outcome of this competency is to ensure retail or commercial operated laundry centre have a good rapport with customer or client thus ensuring return customer |
| Tempoh Latihan | 250 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to ensure retail or commercial operated laundry centre have a good rapport with customer or client thus ensuring return customer. Upon completion of this competency unit, trainees will be able to: - • Receive customer laundry • Hand over customer laundry • Handle customer’s complaint • Handle lost and found item • Update customer database |
| Pra-Syarat | 0 |