Job Description (JD)
| Nama Program | JUALAN KENDERAAN & SOKONGAN [TP-312-1:2014] |
|---|---|
| Kod CU | TP-312-1:2014-C02 |
| Competency | Core |
| Tajuk CU | PRODUCT KNOWLEDGE APPLICATION |
| Penerangan CU | Product knowledge is a tool to equip team and needs to get to the point quickly. It creates focused scenarios to work your team through the challenges from understanding needs, positioning a solution and closing the sale. The person who is competent in product knowledge training shall be able to impart product information, identify model price, apply after-sales procedures, record customer profile, and understand vehicle specifications. The outcome of this competency is to guide, direct, recommend, or select the best option for consumers |
| Tempoh Latihan | 20 |
| Objektif Pembelajaran | The outcome of this competency is to guide, direct, recommend, or select the best option for consumers. The personnel who are to be competent in this competency must in prior have the following competencies: 1. Impart product information. 2. Identify model price. 3. Apply after-sales procedures. 4. Record customer profile. 5. Understand vehicle specifications. |
| Pra-Syarat | 0 |