Job Description (JD)
| Nama Program | JUALAN KENDERAAN & SOKONGAN [TP-312-1:2014] |
|---|---|
| Kod CU | TP-312-1:2014-C09 |
| Competency | Core |
| Tajuk CU | CUSTOMER SERVICE STANDARD APPLICATION |
| Penerangan CU | Performance standard are the pre-established guidelines for business. It’s enhanced the capabilities and performance of service and support operations. The person who is competent in performance standard of customer shall be able to identify customer expectations, recognise customer expectations for sales, recognise customer expectations for service, and meet & exceed customer satisfaction. The outcome of this competency is to develop project objectives, budgets, work plans and implementation strategies. |
| Tempoh Latihan | 20 |
| Objektif Pembelajaran | The outcome of this competency is to develop project objectives, budgets, work plans and implementation strategies. The personnel who are to be competent in this competency must in prior have the following competencies: 1. Identify customer expectations. 2. Recognise customer expectations for sales. 3. Recognise customer expectations for service. 4. Exceed customer satisfaction. |
| Pra-Syarat | 0 |