Job Description (JD)
| Nama Program | OPERASI JUALAN KENDERAAN [TP-312-2:2014] |
|---|---|
| Kod CU | TP-312-2:2014-C01 |
| Competency | Core |
| Tajuk CU | CUSTOMER SERVICES |
| Penerangan CU | Customer service is a series of activities designed to enhance the level of customer satisfaction. The feeling that a product or service has met the customer expectation. The person who is competent in customer service flow shall be able to present flow of customer service, greet customer process, and engagement approach/ rapport. The outcome of this competency is to outline the basic approach to the customer and in result, the customer will feel happy and this will lead to increase in sales opportunity. |
| Tempoh Latihan | 10 |
| Objektif Pembelajaran | The outcome of this competency is to outline the basic approach to the customer and in result, the customer will feel happy and this will lead to increase in sales opportunity. The personnel who are to be competent in this competency must in prior have the following competencies: 1. Identify customer expectations. 2. Manage touch point (point of contact) / hospitality. |
| Pra-Syarat | 0 |