Job Description (JD)
| Nama Program | Support Customer Engagement Operations [IT-102-2:2013] |
|---|---|
| Kod CU | IT-102-2:2013-C04 |
| Competency | Core |
| Tajuk CU | TRAINING & DEVELOPMENT |
| Penerangan CU | This Competency Unit title describes the competency in Training and Development. He / She is responsible in delivering informal and formal learning solutions in a manner that is both engaging and effective. The person who is competent in this CU shall be able to develop training materials, coordinate training, deliver training, evaluate training, facilitate learning curve and facilitate handover to operations. The outcome of this competency is to deliver, develop and evaluate training program for staff performance development and improvement as per guideline. |
| Tempoh Latihan | 57 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to is to deliver, develop and evaluate training program for staff performance development and improvement as per guideline. upon completion of this competency unit, trainees will be able to: Develop training materials Coordinate training Deliver training Evaluate training effectiveness Facilitate Learning Curve Facilitate handover to operations |
| Pra-Syarat | 0 |