Job Description (JD)
| Nama Program | Support Customer Engagement Operations [IT-102-2:2013] |
|---|---|
| Kod CU | IT-102-2:2013-E01 |
| Competency | Elektif |
| Tajuk CU | SUPPORT OPERATIONS MONITORING |
| Penerangan CU | This Competency Unit title describes the competency in support operations monitoring. He / She is responsible in developing staff specific and generic skills and competency to the next level of management. The person who is competent in this CU shall be able to develop staff leadership skill, develop staff individual performance, develop staff team performance, handle difficult situation and perform effective communication. The outcome of this CU is to monitor support operations and enables the individual / staff to be the next line manager to support customer engagement operation. |
| Tempoh Latihan | 45 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to monitor support operations and enables the individual / staff to be the next line manager to support customer engagement operation. Upon completion of this competency unit trainees will be able to : Develop staff leadership skills Develop staff individual performance Develop staff team performance Handle challenging situation Perform effective communication |
| Pra-Syarat | 0 |