Job Description (JD)
| Nama Program | AIRPORT LANDSIDE, TERMINAL & AIRSIDE OPERATIONS [TP-804-3:2014] |
|---|---|
| Kod CU | TP-804-3:2014-C02 |
| Competency | Core |
| Tajuk CU | AIRPORT CUSTOMER SUPPORT SERVICE |
| Penerangan CU | This CU title describes the roles and responsibilities of Airport Operations personnel to handle airport customer complaints, enquiries, support and assist customers. Competent personnel shall be able to identify airport customer service requirements, handle customer enquiries, handle customer complaint, promote safety awareness and evaluate airport customer service effectiveness The outcome of this competency is to ensure customer enquiries and needs are fulfil according to Airport customer service guidelines. |
| Tempoh Latihan | 100 |
| Objektif Pembelajaran | The person who is competent in this competency unit shall be able to ensure customer enquiries and needs are fulfil according to Airport customer service guidelines. Upon completion of this competency unit, trainees will be able to:- · Identify airport customer service requirements · Handle customer enquiries · Handle customer complaint · Promote safety awareness · Evaluate airport customer service effectiveness |
| Pra-Syarat | 0 |