Job Description (JD)
| Nama Program | Support Customer Engagement Lead [IT-102-3:2013] |
|---|---|
| Kod CU | IT-102-3:2013-C01 |
| Competency | Core |
| Tajuk CU | QUALITY ASSURANCE BASIC MANAGEMENT |
| Penerangan CU | This Competency Unit title describes the competency in Quality Assurance Basic Management. He / She is responsible in scheduling shift time for each QAS, validating calls, system and processes, analyzing quality performance data, conducting coaching to team members and reviewing team members performance as per requirements. The person who is competent in this CU shall be able to support the QA Manager in handling QAS activities, analyze and the quality performance data, provide coaching session for QAS, lead team members, engage with team members / superior / peers and review team members performance The outcome of this competency is to manage quality assurance activities in ensuring that processes needed for the quality management system are established, implemented and maintained at all time. |
| Tempoh Latihan | 72 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to is to manage quality assurance activities in ensuring that processes needed for the quality management system are established, implemented and maintained at all time. . Upon completion of this competency unit, trainees will be able to:- Support QA Manager in handling QAS activities Analyze quality performance data Provide coaching session for each QAS Lead team member Engage with a team member, superior and peers Review team members’ performance |
| Pra-Syarat | 0 |