Job Description (JD)
| Nama Program | Operasi Kereta Sewa [HT-063-3:2013] |
|---|---|
| Kod CU | HT-063-3:2013-C06 |
| Competency | Core |
| Tajuk CU | CUSTOMER SERVICE HANDLING |
| Penerangan CU | ustomer Service Handling is a work process of handling customer’s enquiries and feedback. Retention and loyalty of customer depend heavily on customer service functions. Therefore, excellent customer service is executed according to company’s SOP and policy. The person who is competent in customer service handling shall be able to identify customer service requirements, handle customer enquiries, handle customer complaints and report customer service activities. The outcome of this competency is to enable trainee to handle customer service professionally as to ensure customer’s high level of satisfaction in accordance with company’s set goal of customer service. |
| Tempoh Latihan | 120 |
| Objektif Pembelajaran | The person who is competent in this CU shall be able to handle customer service activities in accordance with car rental station’s standard practice and Standard Operating Procedures (SOP). Upon completion of this competency unit, trainees will be able to: - Identify customer service requirements Handle customer enquiries Handle customer complaints Report customer service activities |
| Pra-Syarat | 0 |