Job Description (JD)
| Nama Program | PENTADBIRAN JAMINAN KUALITI PEMBUATAN AEROANGKASA [C282-003-4:2020] |
|---|---|
| Kod CU | C282-003-4:2020-C04 |
| Competency | Core |
| Tajuk CU | Aerospace Quality Assurance Customer Compliance |
| Penerangan CU | Aerospace Quality Assurance Customer Compliance describes the process of understanding customers' needs and complaints against the products and services supplied through content preparation and coordination of internal communication. The person who is competent in this CU should be able to review customer complaint, organise internal department meeting, produce communication content for customer and produce customer complaint report. The outcomes of this CU are customer’s issues can be discussed and resolved, company credibility will enhanced and the relationship with the customer is well maintained in accordance with relevant standards, guidelines and the company’s SOP. |
| Tempoh Latihan | 160 |
| Objektif Pembelajaran | The learning outcomes of this competency unit are trainees capable to discuss and resolved customer’s issues, enhanced company credibility and maintained the relationship with the customer in accordance with relevant standards, guidelines and the company’s SOP. Upon completion of this competency unit, trainees should be able to: 1. Review customer complaint. 2. Organise internal department meeting. 3. Produce communication content for customer. 4. Produce customer complaint report. |
| Pra-Syarat | Not Available |